In accordance with Article 16(c) of EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Important: Please note that 99% of our dolls are manufactured exclusively upon order. This includes items ordered exactly as shown in catalog photographs. Since the production process is initiated specifically for your transaction, these items fall under the category of goods made to the consumer's specifications. Therefore, they are exempt from the right of withdrawal, and all sales are final once production begins.
Due to the intimate nature of our products (Hygiene Goods), and for health protection reasons, returns are only accepted if:
We are committed to 100% customer satisfaction. In the event of an issue with your order:
Please contact our support team directly before reaching out to your bank or payment provider. Most concerns can be resolved immediately through our internal support, ensuring a faster resolution for you and helping us maintain a high quality of service.
In accordance with Article 16(c) of EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Important: Please note that 99% of our dolls are manufactured exclusively upon order. This includes items ordered exactly as shown in catalog photographs. Since the production process is initiated specifically for your transaction, these items fall under the category of goods made to the consumer's specifications. Therefore, they are exempt from the right of withdrawal, and all sales are final once production begins.
Due to the intimate nature of our products (Hygiene Goods), and for health protection reasons, returns are only accepted if:
We are committed to 100% customer satisfaction. In the event of an issue with your order:
Please contact our support team directly before reaching out to your bank or payment provider. Most concerns can be resolved immediately through our internal support, ensuring a faster resolution for you and helping us maintain a high quality of service.
