Trustpilot
Excellent
+33 (0) 768 823 370
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01 84 80 85 24
07 68 82 33 70
Livraison gratuite sur toutes les poupées, payez en 4 fois sans frais avec PayPal
Free shipping on all dolls. Pay in 4 interest-free installments with PayPal or by bank transfer.
Trustpilot
Excellent
07 68 82 33 70
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Ava Love Doll Europe Logo

Shipping & Delivery Policy

1. Delivery Timelines

We provide clear delivery estimates based on the nature of your order:

  • In-Stock Items (Europe): Delivered within 5 to 7 business days.
  • Custom-Made Dolls: These items require a dedicated production phase.
    • Production & QC: Allow 30 to 45 days for handcrafting, quality control, and preparation.
    • Total Delivery: Average arrival is between 75 to 90 days for Europe (excluding Lunar New Year periods).

2. Tracking Availability

To ensure accuracy, tracking numbers are issued only once the item is ready for transit:

  • For In-Stock Orders: Tracking is generally issued within 24 - 48 hours (Monday–Thursday). Orders placed Friday–Sunday will receive tracking on Monday or Tuesday.
  • For Custom Orders: Your tracking number will be generated and emailed to you immediately after the production and quality control phase (approx. 30-45 days post-purchase).

3. Commitment to Transparency

We select the most reliable carriers to ensure safe transit such as UPS, DHL, FedEx, DB Schenker, kuehne-nagel or Geodis. Depending on the carrier assigned to your shipment, you may have the following options:

  • Delivery Rescheduling: If you are absent, you can often reschedule your delivery date directly via the carrier’s portal.
  • Pickup Services: You may choose to collect your package from a local sorting center or a designated "Pickup Point" (Relay) if offered by the carrier in your area.
  • Signature Required: For security, all high-value dolls require a signature upon delivery to prevent loss and unauthorized disputes.

4. Is the shipping box discreet?

Yes, we prioritize your privacy. The thick, sturdy cardboard gives no indication of the contents. Moreover, the box is highly durable and will not tear open easily during transit.

    5. Will You have to pay customs fees?

    No, the displayed price is the final price. Specifically, it includes shipping, customs fees, and VAT for all Eurozone countries. We cover all these costs so you do not have to pay extra. Please note that this excludes French Overseas Territories, Switzerland and England where sea freight and local customs fees apply.

    6. Why does a custom doll take time?

    Each doll is unique because we manufacture every unit specifically for you. Once you place your order, we immediately verify your chosen options with you.

    Within 24 hours of this verification, we send your order into production. Typically, a silicone or TPE doll requires 20 to 30 days for manufacturing. Furthermore, specific brands like Starpery can take up to 45 days, while Elsa Babe and Fanreal may require up to 60 days.

    To ensure quality, our agents independently inspect the dolls at the factory. They place a quality control report next to your new companion. Because of current global logistics, the average delivery time remains 75 to 90 days (excluding express shipping). If you are tired of waiting, please explore our in-stock dolls section.

    Secure Payment Methods

    We accept all major cards, including MasterCard, Visa, Amex, CB. We offer several secure options to suit your needs:

    • Bank Card: Fast and secure transactions.
    • PayPal: This includes a 4-installment payment plan without fees (subject to eligibility).
    • Google Pay: For a seamless mobile checkout.
    • Bank Transfer: This is an excellent option if you need to exceed the 30-day rolling limit often imposed by banks.

    Shipping & Delivery Policy

    1. Delivery Timelines

    We provide clear delivery estimates based on the nature of your order:

    • In-Stock Items (Europe): Delivered within 5 to 7 business days.
    • Custom-Made Dolls: These items require a dedicated production phase.
      • Production & QC: Allow 30 to 45 days for handcrafting, quality control, and preparation.
      • Total Delivery: Average arrival is between 75 to 90 days for Europe (excluding Lunar New Year periods).

    2. Tracking Availability

    To ensure accuracy, tracking numbers are issued only once the item is ready for transit:

    • For In-Stock Orders: Tracking is generally issued within 24 - 48 hours (Monday–Thursday). Orders placed Friday–Sunday will receive tracking on Monday or Tuesday.
    • For Custom Orders: Your tracking number will be generated and emailed to you immediately after the production and quality control phase (approx. 30-45 days post-purchase).

    3. Commitment to Transparency

    We select the most reliable carriers to ensure safe transit such as UPS, DHL, FedEx, DB Schenker, kuehne-nagel or Geodis. Depending on the carrier assigned to your shipment, you may have the following options:

    • Delivery Rescheduling: If you are absent, you can often reschedule your delivery date directly via the carrier’s portal.
    • Pickup Services: You may choose to collect your package from a local sorting center or a designated "Pickup Point" (Relay) if offered by the carrier in your area.
    • Signature Required: For security, all high-value dolls require a signature upon delivery to prevent loss and unauthorized disputes.

    4. Is the shipping box discreet?

    Yes, we prioritize your privacy. The thick, sturdy cardboard gives no indication of the contents. Moreover, the box is highly durable and will not tear open easily during transit.

      5. Will You have to pay customs fees?

      No, the displayed price is the final price. Specifically, it includes shipping, customs fees, and VAT for all Eurozone countries. We cover all these costs so you do not have to pay extra. Please note that this excludes French Overseas Territories, Switzerland and England where sea freight and local customs fees apply.

      6. Why does a custom doll take time?

      Each doll is unique because we manufacture every unit specifically for you. Once you place your order, we immediately verify your chosen options with you.

      Within 24 hours of this verification, we send your order into production. Typically, a silicone or TPE doll requires 20 to 30 days for manufacturing. Furthermore, specific brands like Starpery can take up to 45 days, while Elsa Babe and Fanreal may require up to 60 days.

      To ensure quality, our agents independently inspect the dolls at the factory. They place a quality control report next to your new companion. Because of current global logistics, the average delivery time remains 75 to 90 days (excluding express shipping). If you are tired of waiting, please explore our in-stock dolls section.

      Secure Payment Methods

      We accept all major cards, including MasterCard, Visa, Amex, CB. We offer several secure options to suit your needs:

      • Bank Card: Fast and secure transactions.
      • PayPal: This includes a 4-installment payment plan without fees (subject to eligibility).
      • Google Pay: For a seamless mobile checkout.
      • Bank Transfer: This is an excellent option if you need to exceed the 30-day rolling limit often imposed by banks.

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